Complex Care

Our Services Complex Care

What is complex care?

We are a provider of complex care support for people who need medium to long-term, continuing, specialist or substantial care because of a disability or chronic illness, or following hospitalisation or long-term medical treatment. Our senior professionals look carefully at individual needs and create a personalised tailor-made plan to give them the best possible care.

We regularly review the plan with other professionals to make sure you receive the right level and type of support when you need it.

You’ll find us discreet, reliable, positive and honest in our support as we help children and adults with disabilities and health conditions achieve maximum independence in all aspects of their daily lives. Whether a client or service user needs just an hour’s support a day, or 24-hour live-in care, we will work with you to create the most appropriate care plan.

We care for people with a wide variety of disabilities and health conditions ensuring we work with all the community team in place and family members who are part of the complex care package.

When we provide intensive or long-term care for people in their own homes, we’ll create an individual complex care plan to look after them.

  • Huntington’s Disease
  • Locked-in Syndrome
  • Cerebral Palsy
  • Help at home
  • Live-in care
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Spinal Cord Injury
  • Acquired Brain Injury
  • Paediatric
  • Ventilated clients

How it works

A dedicated senior case manager will attend all reviews and assessments and give your client a single point of contact, specialist intervention and assessments when they need it. We will provide care workers and healthcare professionals to match their needs and the client is surrounded by 24-hour on-call support from case managers and healthcare professionals.

We can produce a complex care package at short notice and an efficient rota system. We realise that stability and continuity of care is vital to clients and their families and endeavour to maintain consistency in terms of staff we provide. All our case managers are experienced in NHS Continuing Care and Social Services Packages of Care.

Individual Complex Care Plans

Once we’ve received your referral, we’ll visit your client at home or in hospital and talk to you both about the type of care they need. We will then develop a care plan and assess the risks with the help of the client, carers, family members and healthcare professionals. The care plan will look at the health, social care and level of support your client needs.

Once we’ve agreed this with the relevant funding authority, we can create a client contract to outline roles and responsibilities.

Why choose Four Oaks Healthcare for Complex Care?

At Four Oaks Healthcare our aim is to improve the quality of life of the people we care for and their carers, by providing the best complex care and support services.

By providing safe and effective care we can reduce unnecessary hospital admissions, reduce the length of stay in acute units and improve end-of-life experience. We manage risk efficiently and work hard to co-ordinate a variety of services to look after you and your clients every step of the way, whatever their individual needs.

Giving you the best care

You’ll find we take a pride in our company and our work. Our staff are loyal, committed and enthusiastic, providing warm, compassionate complex care.

We firmly believe our care services are the best and continually challenge ourselves to improve every day. We actively encourage creativity and innovation throughout the teams and we’re constantly seeking new ways to improve our service to you.